Dental Center of Northwest Ohio (the “Dental Center”) recently learned of an incident that may affect the privacy of some personal information. While there is currently no evidence that personal information has been misused, we are making potentially affected individuals aware of the event, the steps we are taking in response, and steps individuals may take to better protect against possible misuse of personal information.
Frequently Asked Questions
Q. What happened?
On or about September 1, 2018, the Dental Center’s IT vendor, Arakyta, made the Dental Center aware of an issue, at Arakyta, potentially impacting certain Dental Center systems.
Q. What information was involved?
The investigation in this matter confirmed that the following types of personal information were stored in systems disrupted by the
Individuals potentially impacted by this event include Dental Center patients and employees. The types of information involved
Q. What is the Dental Center doing to respond?
The Dental Center takes the confidentiality, privacy, and security of information in our care very seriously. Upon learning of the
While the Dental Center has security measures in place to protect information in our care, we are taking steps to implement additional safeguards and review policies and procedures relating to data privacy and security. We are also notifying relevant regulators of the Arakyta event.
Q. What can I do to protect my information?
Potentially impacted individuals may enroll in
Individuals have the right to place a “security freeze” on their credit report(s), which will prohibit a consumer reporting agency from releasing information in the credit report without the individual’s express authorization. The security freeze is designed to prevent credit, loans, and services from being approved in an individual’s name without consent. However, using a security freeze to take control over who gets access to the personal and financial information in a credit report may delay, interfere with, or prohibit the timely approval of any subsequent request or application made regarding a new loan, credit, mortgage, or any other account involving the extension of credit. Pursuant to federal law, the credit reporting agencies may not charge to place or lift a security freeze on a credit report. Should you wish to place a security freeze, please contact the major consumer reporting agencies listed below:
P.O. Box 9554
Allen TX 75013
P.O. Box 2000
Chester, PA 19016
P.O. Box 105788
Atlanta, GA 30348-5788
In order to request a security freeze, you will need to provide the following information:
- Your full name (including middle initial as well as Jr., Sr., II, III, etc.);
- Social Security number;
- Date of birth;
- If you have moved in the past five (5) years, provide the addresses where you have lived over the prior five years;
- Proof of current address, such as a current utility bill or telephone bill;
- A legible photocopy of a government-issued identification card (state driver’s license or ID card, military identification, etc.);
- If you are a victim of identity theft, include a copy of either the police report, investigative report, or complaint to a law enforcement agency concerning identity theft.
As an alternative to a security freeze, individuals have the right to place an initial or extended “fraud alert” on a credit file at no cost. An initial fraud alert is a 1-year alert that is placed on a consumer’s credit file. Upon seeing a fraud alert display on a consumer’s credit file, a business is required to take steps to verify the consumer’s identity before extending new credit. If you are a victim of identity theft, you are entitled to an extended fraud alert, which is a fraud alert lasting seven years. Should you wish to place a fraud alert, please contact any one of the agencies listed below:
P.O. Box 2002
Allen, TX 75013
P.O. Box 2000
Chester, PA 19106
P.O. Box 105069
Atlanta, GA 30348
You can further educate yourself regarding identity theft, fraud alerts, security freezes, and the steps individuals can take to protect themselves by contacting the consumer reporting agencies, the Federal Trade Commission, or your state Attorney General.
The Federal Trade Commission can be reached
For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202, 1-888-743-0023, oag.state.md.us.
For Massachusetts residents, Under Massachusetts law, you have the right to obtain any police report filed in regard to this incident. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it. You can also obtain further information on how to file such a complaint by way of the contact information listed above. Instances of known or suspected identity theft should also be reported to law enforcement, the FTC, and the Massachusetts Attorney General. We understand that you may have questions about this incident that are not addressed in this letter. If you have additional questions, please call our dedicated assistance line at 1-866-434-7707, Monday through Friday 9:00 a.m. to 6:30 p.m., Eastern Time. You may also write to the Dental Center at 2138 Madison Avenue, Toledo, OH 43604.
For New Mexico residents, you have rights pursuant to the Fair Credit Reporting Act, such as the right to be told if information in your credit file has been used against you, the right to know what is in your credit file, the right to ask for your credit score, and the right to dispute incomplete or inaccurate information. Further, pursuant to the Fair Credit Reporting Act, the consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information; consumer reporting agencies may not report outdated negative information; access to your file is limited; you must give your consent for credit reports to be provided to employers; you may limit “prescreened” offers of credit and insurance you get based on information in your credit report; and you may seek damages from violator. You may have additional rights under the Fair Credit Reporting Act not summarized here. Identity theft victims and active duty military personnel have specific additional rights pursuant to the Fair Credit Reporting Act. We encourage you to review your rights pursuant to the Fair Credit Reporting Act by visiting consumerfinance.gov/f/201504_cfpb_summary_your-rights-under-fcra.pdf, or by writing Consumer Response Center, Room 130-A, Federal Trade Commission, 600 Pennsylvania Ave. N.W., Washington, D.C. 20580.
For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001, 1-877-566-7226 or 1-919-716-6400, ncdoj.gov.
For Rhode Island residents, the Attorney General can be contacted by mail at 150 South Main Street, Providence, RI 02903; by phone at (401) 274-4400; and online at riag.ri.gov. A total of four (4) Rhode Island residents were impacted by this incident.
Q. Where can I go for more information?
For questions regarding this event potentially impacted individuals may call the Dental Center’s dedicated call center at 1-866-434-7707, Monday through Friday 9:00 a.m. to 6:30 p.m., Eastern Time.